The Centrix Dispute Tracking System (CentrixDTS™) greatly simplifies the administration of disputed electronic transactions (debit card, ATM, ACH, and remittance transfers) for the purpose of Reg E compliance.* The system is a full-featured case management solution designed to provide operational efficiency, enhanced record keeping, and compliance controls. Key features include a paperless, browser-based user experience for employees who take disputes, automated posting of adjustment transactions, timeline management, approval workflow, letter production, and comprehensive reporting. The flexible architecture of CentrixDTS™ enables the system to be leveraged for all transaction disputes, beyond Reg E.
*The rules set forth by the Federal Reserve outlining procedures for electronic funds transfers, including rules pertaining to consumer liability for unauthorized card usage.
For many financial institutions, understanding the cost of a data breach is often guesswork. The CentrixDTS™ Fraud Alert module makes the process more accurate and much simpler. Compromised card files from Visa, MasterCard, and Discover are processed into the CentrixDTS™ Fraud Alert module, which then provides an easy-to-understand automated fraud analysis report for each breach.
Extensive reporting is available to summarize how the institution has been impacted by a specific breach, including potential loss, actual loss, number of disputes, and number of cards involved in the breach.